Shipping Policy

Shipping Policy

Last updated: 06/20/2025

Thank you for shopping with us at Soutez. This Shipping Policy explains how we handle order processing, shipping methods, costs, and what you can expect when shopping with us.

Order Processing

We process orders within 2 business days after payment confirmation. Orders are typically not processed or shipped on weekends or holidays. You will receive a notification once your order has shipped.

Shipping Methods

We currently ship domestically using services arranged through Alibaba. Our shipping partners handle your order with care to ensure timely delivery.

Shipping Costs

For now, we are offering free shipping on all domestic orders. There are no additional charges at checkout.

Shipping Timeframes

Delivery times may vary depending on your location, but typically you can expect your order to arrive within 5-10 business days after shipping.

Service Interruptions and Delays

Please note that delivery times may be affected by factors beyond our control, such as holidays, weather conditions, or carrier delays. We appreciate your patience in these situations and will do our best to keep you informed of any significant delays.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of receiving your order at shopsoutez@gmail.com . We will work with you to resolve the issue promptly, including arranging replacements or refunds as appropriate.